Seven Lessons from the book, “Broken Windows, Broken Business

Jun 20, 2023 / by admin

Author Michael Levine

“Seven Lessons from the Book Broken Windows, Broken Business that executives should understand and implement within their companies:

  1. Pay attention to details: Small details, such as the cleanliness of the office or the appearance of the staff, can have a big impact on the success of a business. Executives should pay attention to these details and make sure they are up to par.
  2. Address small problems immediately: Small problems, such as a broken window or a dirty restroom, should be addressed immediately. Ignoring these problems can lead to a decline in customer satisfaction and revenue.
  3. Lead by example: Executives should lead by example and set the standard for their employees. If executives prioritize customer service and attention to detail, their employees are more likely to do the same.
  4. Invest in training: Investing in employee training can have a significant impact on the success of a business. Employees who are well-trained and knowledgeable are better equipped to provide excellent customer service and address small problems before they become big ones.
  5. Encourage feedback: Encouraging feedback from customers and employees can provide valuable insights into the areas of the business that need improvement. Executives should be open to feedback and take action to address any issues that are identified.
  6. Empower employees: Empowering employees to take ownership of their work and make decisions can lead to a more engaged and motivated workforce. Employees who feel valued and empowered are more likely to go the extra mile for their customers and the business.
  7. Measure success: Executives should measure the success of their business by focusing on metrics that reflect the customer experience, such as customer satisfaction, repeat business, and referrals. By tracking these metrics, executives can identify areas of the business that need improvement and take action to address them.

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