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The right business message for our time."

- Dr. Stephen R. Covey, Author of The 7 Habits of Highly Effective People
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The Top Customer Service Skills Every Retail Business Must Have to Be Successful

In an age where retail options are abundant, businesses need more than just high-quality products or competitive prices to thrive; they require exemplary customer service. How a customer feels during and after their interaction with a retail brand can make or break their loyalty. Here are the top customer service skills every retail business should …
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INVITE MICHAEL TO SPEAK

Mr. Levine has spoken about his best-selling book to major corporations including Nordstrom, Reader’s Digest among others. Mr. Levine is also the only person ever invited to speak at Harvard and Oxford University who never attended even one day of college.

Bill Gates was so impressed with the Broken Windows, Broken Business theory that he invited author Michael Levine to speak at his leadership conference in San Diego for his twenty top team leaders.
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How Much Are Broken Windows Costing You?

It's likely FAR more than you think
Take the BWBB Quiz to find out

Once every few years a book comes along with an insight so penetrating, so powerful – and so simply, demonstrably true -that it instantly
changes the way we think and do business. Such a book is Broken Windows, Broken Business, a breakthrough in management theory
that can alter the destiny of countless companies striving to stay ahead of their competition.

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People as Broken Windows
People as Broken Windows

Often the worst broken windows are people.Here are practical tips repairing your employee broken windows.

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TAKE THE BWBB PLEDGE
TAKE THE BWBB PLEDGE

Are you committed to applying the Broken Windows Theory in your business?

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AN EXCLUSIVE INTERVIEW
AN EXCLUSIVE INTERVIEW

Warning: This interview is not for the faint of heart. Mr. Levine doesn't hold back.

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Testimonials
"I first heard about this book while reading another book. I thought the principle was interesting. This book hits a grand slam, everything starts with something small and then builds upon something greater. Michael Levine shows how ignoring one small bad thing can/will often lead to a bigger problem. A must have."
Mustafa Tair Mumin
"My boss suggested this as a "life changing business read." He was so right. I can look at so many aspects of the job and know that they need correcting with this book. It's a whole new outlook."
Mavis Anguiano
"Throughout his riveting narrative, Levine cites hundreds of workplace situations which send "signals that no one is watching." At least not consciously, perhaps, but many of them are absorbed and retained in the subconscious mind."
Robert Morris
SHARE YOUR STORY

Has the Broken Windows Theory made an impact in your business? Have you begun the process of repairing and replacing the Broken Windows within your business? If so, we’d love to hear from you. Take a minute to share with use what’s working, and how we may be able to help.

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WORST OF AWARDS - CHECK OUT THE 2021 WINNER

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