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Perception vs. Reality

01 Sep, 2015 / by admin

Perception vs. Reality

 

It is your customer’s perception of your business that will dictate his or her level of loyalty to your business.  Make one mistake, and you can damage that perception.

Little things mean a lot. If you notice that the carpet on the floor at your dentist’s office is a little worn, you might find yourself wondering whether the dental instruments have been replaced recently.

Broken windows are best repaired before they break.

It’s the cover-up that gets you – don’t make excuses for broken windows or deny that they’re broken.  Take your hit, own up to the problem, and fix it.

Obsession to detail is essential.  There is no substitute.

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