A powerful “Broken Windows” complaint about the Walgreens in Tyler, Texas from Buddy Logan:

I quit using Walgreens in Tyler, TX, years ago. Even before COVID I couldn’t devote the amount of time necessary it took to get questions answered over the phone, or to the long lines required to pick up a prescription. It was just too frustrating.

And I point out pre-COVID because this problem, while I’m sure has been compounded thanks to the worldwide pandemic, has been an issue for so much longer. I’d say around 2016, after years of just dealing with it, I finally switched to another pharmacy here in Tyler, and I’ve had zero issues since. ZERO.