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Retailers will embrace old — and very new — tactics to compete against Amazon says best-selling business book author:

Mar 31, 2022 / by bmrickheim@gmail.com

Retailers will embrace old — and very new — tactics to compete against Amazon says best-selling business book author:

The pandemic remade retail. Stores shut their doors, many of them for good, and the shift away from physical shopping accelerated. All of this spelled great news for online retail giants like Amazon. But it left many legacy retailers scrambling. In 2022, these retailers fought to win shoppers back, through a combination of old and very new ...

BROKEN WINDOWS AWARD – HERTZ RENT A CARD:

Mar 24, 2022 / by bmrickheim@gmail.com

<strong>BROKEN WINDOWS AWARD – HERTZ RENT A CARD:</strong>

Column: Renting a car from Hertz? You could wind up in jail Some Hertz customers complain they’ve been charged with auto theft despite obtaining approval to extend their rentals and paying their bills. Tederhi Usude, a Santa Clarita dentist, rented a car from Hertz in June 2020 to drive to a job at a nonprofit health ...

Broken Windows, Broken Business

Mar 17, 2022 / by bmrickheim@gmail.com

Broken Windows, Broken Business

Ranked as “one of the most influential business books” of the last decade.  Get it now on Amazon....

BROKEN WINDOWS AWARD FOR BAD CUSTOMER SERVICE TO T-MOBLE

Mar 10, 2022 / by bmrickheim@gmail.com

BROKEN WINDOWS AWARD FOR BAD CUSTOMER SERVICE TO T-MOBLE

The new completely revised book with 25% new material — amazon.com/brokenwindows T-Mobile Customer Service Is Getting as Bad as All the Others : T-Mobile US Inc.’s merger with Sprint Corp. was supposed to create a supercharged wireless competitor pushing innovations, lowering prices and staying true to its core principle — standing up for customers. Lately it’s been falling ...

A Broken Windows Hero Award to Mr. David Carroll

Mar 03, 2022 / by bmrickheim@gmail.com

Check out the best-selling book Broken Windows, Broken Business. Adventures in Customer Service by David Carroll One of my frequent topics is customer service. I am old enough to remember when that term was mandatory, not optional. If you have taken a few dozen trips around the sun, you remember when customer service was a priority. When ...

THE BROKEN WINDOWS REVOLUTION IS UNDERWAY…

Feb 07, 2022 / by bmrickheim@gmail.com

THE BROKEN WINDOWS REVOLUTION IS UNDERWAY…

A powerful “Broken Windows” complaint about the Walgreens in Tyler, Texas from Buddy Logan: I quit using Walgreens in Tyler, TX, years ago. Even before COVID I couldn’t devote the amount of time necessary it took to get questions answered over the phone, or to the long lines required to pick up a prescription. It was ...

DO YOU SMELL A “BROKEN WINDOW”?

Feb 02, 2022 / by bmrickheim@gmail.com

DO YOU SMELL A “BROKEN WINDOW”?

Hotel Greene, a restaurant, bar, and mini-golf space in Virginia, is decorated with non-functional vintage telephones, but the co-owners, Jim Gottier and Andrea Ball, are among many restaurateurs around the country who are choosing to eliminate their business’s public phone number....

‘McGross:’ Viral TikToks expose McDonald’s for ‘nauseating’ meal prep

Jan 20, 2022 / by admin

‘McGross:’ Viral TikToks expose McDonald’s for ‘nauseating’ meal prep

Bah-duh-bah-bah-Nah! — Fast-foodies are not lovin’ this.  Frozen bricks of presumed pork, reheated store-bought cookies and grease-caked griddles are just a few of the antiheroes features in the “nauseating,” yet trending TikTok series “How McDonald’s food works.” “I got diarrhea just from watching this,” a repulsed commenter confessed in response to McDonald’s kitchen staffer Isaiah Gilley’s viral ...

Obsessive Fixation On Your Business Is Required

Sep 01, 2015 / by admin

Obsessive Fixation On Your Business Is Required

  I can’t stress strongly enough how important it is to have a driving, obsessive fixation on your business, and a compulsion to see everything done in the right way every single time. Repairing what mistakes are made along the way can’t be an optional thing; it has to be an absolute, unquestioned necessity that ...

Perception vs. Reality

Sep 01, 2015 / by admin

Perception vs. Reality

  It is your customer’s perception of your business that will dictate his or her level of loyalty to your business.  Make one mistake, and you can damage that perception. Little things mean a lot. If you notice that the carpet on the floor at your dentist’s office is a little worn, you might find ...

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