Broken Windows Book Quiz

Your name

Your email

1. What does a “broken window” symbolize in the business context?

A) Poor architectureB) Small but visible signs of neglectC) Sudden economic downturnD) Customer dissatisfaction with pricing

2. According to Levine, how do customers often interpret small problems?

A) As unrelated to overall qualityB) As temporary issuesC) As signs of deeper, systemic failureD) As acceptable trade-offs

3. What is one of the key messages of the book?

A) Focus only on big-picture strategyB) Brand loyalty is deadC) Small details matter enormouslyD) Price always beats service

4. Which of the following is an example of a “broken window” in business?

A) A low-cost productB) Outdated signageC) A viral social media campaignD) A busy store

5. Levine suggests that companies should be obsessed with what?

A) CompetitorsB) Marketing budgetC) Consistency and small detailsD) Hiring celebrity endorsers

6. What industry does Levine cite as particularly prone to broken windows?

A) ManufacturingB) Hospitality and retailC) AgricultureD) Aviation

7. How does the concept relate to customer trust?

A) Broken windows have no effect on trustB) Customers trust companies more when they show imperfectionsC) Even minor neglect erodes customer trustD) Trust is built solely on low prices

8. Levine recommends addressing problems when?

A) After a formal complaintB) After three months of analysisC) Immediately—before they escalateD) Once a competitor takes advantage

9. What is the long-term result of ignoring broken windows in business?

A) Greater customer engagementB) Brand loyalty increasesC) Business decline and lost credibilityD) Increased short-term profits

10. What’s the best way to find “broken windows” in your business?

A) Wait for a customer to complainB) Conduct detailed surveys once a yearC) Use secret shoppers and frequent inspectionsD) Focus group feedback only

By clicking submit, you will receive the answers, and will be added to our promotional list to receive mailings.